🔔Key Information
📍Location: Basingstoke
💷 Pay Rate: £13 per hour
🕒 Hours: 9.30am - 2.30pm (Part -time (flexibility required))
📅 Working Pattern: Monday-Friday - 3 month Fixed Term contract
🔔 Why Work With Us?
✨ Company pension scheme
✨ Employee Assistance & Benefits Programme
✨ 5.6 weeks annual leave (pro rata)
✨ Comprehensive induction and ongoing training
✨ Supportive management and team culture
✨ Opportunities for development within a growing supported living service
➡️ About the Role
We are looking for a compassionate, organised and customer-focused Welfare Administrator to support both our office operations and care delivery services. This role combines administration, customer service and hands-on support within the community, ensuring clients receive high-quality care and medication support in a timely and professional manner.
The successful candidate will be confident communicating with clients, families, healthcare professionals and care staff, while also being willing to provide direct care support when required.
🔔 What You’ll Be Doing
✔ Provide excellent customer service to clients, families, and healthcare professionals.
✔ Support the management and auditing of client medication records and care documentation.
✔ Work closely with Nurses, GPs, Pharmacists, and Care Coordinators to ensure effective client support.
✔ Carry out medication reviews, risk assessments, and update care plans in line with clients’ needs.
✔ Monitor and accurately update client records using PASS Systems and other digital platforms.
✔ Ensure medications are ordered, recorded, and administered in a timely manner.
✔ Support and guide care staff through spot checks, supervision, and medication competency assessments.
✔ Assist with staff training and provide ongoing support both in the office and within the community.
✔ Provide field-based support and hands-on care to clients where required.
✔ Respond professionally to telephone calls, emails, and day-to-day enquiries.
✔ Build positive working relationships with clients, families, healthcare professionals, and colleagues.
✔ Work closely with the management team to maintain high standards of care and service delivery.
✔ Organise and prioritise workload effectively within a fast-paced environment.
👀 Who We’re Looking For
🔹 Previous experience within care, welfare, healthcare administration, or customer service is essential.
🔹 A caring, positive, and “can-do” attitude with a willingness to support others.
🔹 A full UK driving licence and access to a vehicle is essential.
🔹 Willingness and ability to provide direct care support in the community when required.
🔹 Excellent communication and interpersonal skills.
🔹 Strong computer literacy skills, including experience with emails, Microsoft Word, Excel, and care systems.
🔹 Ability to communicate confidently with healthcare professionals, hospital teams, families, and staff.
🔹 A flexible approach to working hours and duties.
🔹 Good organisational skills with the ability to manage multiple tasks effectively.
🔹 No formal qualifications are required; however, relevant experience within care or support services is preferred.
This role is subject to a trial period of 3 months, offered on a temporary basis with the opportunity to become a permanent position thereafter.
✅A full UK driving licence and access to your own vehicle is required
✅Full Right to Work in the UK
✅Enhanced DBS check required
If you’re passionate about making a difference behind the scenes and want to support people with complex learning disabilities to receive outstanding, consistent care — we’d love to hear from you.
😊Apply now and become a key part of our supportive, values-driven team!
#INDBBRANCH