We are a growing domiciliary care group providing essential services across multiple local authorities. Due to the nature of funding within the social care sector, our income streams involve complex payment cycles, including provisions, adjustments, and clawbacks. We are looking for a detail-oriented individual to strengthen our finance function
Position: Credit Control and Accounts Reconciliation Officer
Location: Southampton, Hampshire
Job Type: Full-Time, Permanent, Hybrid
Salary: £30,000-£35,000 DOE
Job Closing Date: 18 May 2026 (vacancy may close sooner)
Role Overview
The Credit Control & Accounts Reconciliation Officer will be responsible for managing cash allocation, reconciling receipts, and ensuring the accuracy of income across the group.
While experience within social care or local authority funding is advantageous, it is not essential. We are looking for someone with strong reconciliation, analytical and problem-solving skills who can confidently work with complex data and investigate discrepancies. Full training will be provided on the specific payment processes used within the sector, including provisions and retrospective adjustments.
Key Responsibilities
Cash Allocation
- Accurately allocate incoming cash receipts across multiple entities and customers
- Investigate and resolve unallocated cash promptly
Account Reconciliation
- Reconcile customer accounts, ensuring all receipts match invoiced income
- Perform regular balance sheet and control account reconciliations
- Identify and resolve discrepancies in a timely manner
Local Authority Income Management
- Roll forward and adjust balances to reflect true income position
- Reconcile payments received from local authorities, including:
- Provisional payments
- Retrospective adjustments
- Clawbacks in future periods
Credit Control
- Monitor outstanding balances and follow up on overdue accounts
- Maintain strong relationships with local authority contacts
Reporting & Analysis
- Prepare reconciliation reports and highlight variances
- Support month-end processes with accurate income reporting
Process Improvement
- Identify inefficiencies and support improvements in reconciliation and reporting processes
Key Skills & Experience
- Previous experience in credit control and/or accounts reconciliation (Essential)
- Experience working with local authority income or within healthcare/social care (desirable)
- Strong understanding of complex payment flows (provisions, accruals, clawbacks)
- High level of attention to detail and accuracy
- Advanced Microsoft Excel skills (pivot tables, lookups, data manipulation)
- Ability to work with high volumes of transactional data
- Strong problem-solving and investigative skills
Why Natali?
- Work with a fun, energetic team that loves what they do
- Play a part in the growth of a business wishing to shape the future of care
- Team events, socials and an environment where ideas really do count.
- Annual leave: 25 Days Holiday + Bank Holidays
- Pension: Employer & Employee contributions
- WageStream: Draw down a percentage of your wages early
- Sick Pay
- Full Time Permanent Role
- Hybrid Working
- Onsite Parking (when in the office)
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